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The Amazon Effect
The Amazon effect has become the phrase that means “exceptional service” (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). Customers are no longer satisfied with on-time deliveries, they want reduced lead times and partnership type service. The norm in several industries such as aerospace is for the supplier to manage deliveries for the customer, keeping the customer at high levels of service with minimal inventory. How can you achieve the Amazon effect? Please join us for an impactful presentation on “The Amazon Effect” by Lisa Anderson.
Lisa Anderson is the founder and president of LMA Consulting Group Inc., a consulting firm that specializes in operational strategy and end-to-end supply chain transformation that maximizes the customer experience and enables profitable, scalable, dramatic business growth. Lisa has been named in the Top 46 most influential in Supply Chain by SAP, a Top 40 B2B Tech Influencer by Arketi Group and a Top 50 ERP Influencer by Washington-Frank. She recently published, I’ve Been Thinking, an inspiring collection of 101 strategies for creating bold customer promises and profits. She is a regular content contributor on topics including providing a superior customer experience, advancing innovation, and navigating growth and change and is regularly interviewed and quoted by publications such as Industry Week, TED magazine and the Wall Street Journal. She holds a BA from the University of North Carolina at Chapel Hill and an MBA from Cal State Fullerton.